https://agentfix.ai/lessons/ Short lessons from a real Claude rollout, each backed by a number. en-au Thu, 01 Oct 2026 20:00:00 GMT https://agentfix.ai/lessons/claude-inside-copilot/ https://agentfix.ai/lessons/claude-inside-copilot/ Thu, 01 Oct 2026 20:00:00 GMT Claude has been on by default in most Australian Microsoft 365 Copilot tenants since January. It's the same family of models as your Claude seats, but inside Copilot, Microsoft decides what it's told, what it sees, what it can do and which version answers. So the answers differ. Adoption Jason Lawrence https://agentfix.ai/lessons/same-model-four-jobs/ https://agentfix.ai/lessons/same-model-four-jobs/ Tue, 29 Sep 2026 20:00:00 GMT Ask the same Claude model the same question in chat, Cowork, Claude Code and Slack and you get four different answers. The model didn't change. The app did, and which app each team uses is a decision someone has to make. Adoption Jason Lawrence https://agentfix.ai/lessons/a-control-without-an-owner/ https://agentfix.ai/lessons/a-control-without-an-owner/ Sun, 27 Sep 2026 20:00:00 GMT Our training gate got 20 of 22 licensed users through before they touched Claude. The two it missed were new starters, because the gate lived in a project, not in onboarding. Training Jason Lawrence https://agentfix.ai/lessons/three-policy-versions/ https://agentfix.ai/lessons/three-policy-versions/ Sun, 27 Sep 2026 20:00:00 GMT Our AI policy changed three times in five months. Each version answered something people actually did. A policy that never changes is a policy nobody is using. Governance Jason Lawrence https://agentfix.ai/lessons/what-claude-reads/ https://agentfix.ai/lessons/what-claude-reads/ Sun, 27 Sep 2026 20:00:00 GMT Claude does your work the way your documents describe it. If nobody wrote it down, or the copy it reads is stale, it guesses. Ours was four months behind. Governance Jason Lawrence https://agentfix.ai/lessons/ask-people-to-brag/ https://agentfix.ai/lessons/ask-people-to-brag/ Sun, 27 Sep 2026 20:00:00 GMT A Slack workflow for sharing one good use of Claude logged over 30 wins, and the champions turned up in it without anyone appointing them. Adoption Jason Lawrence https://agentfix.ai/lessons/take-the-tool-to-where-people-work/ https://agentfix.ai/lessons/take-the-tool-to-where-people-work/ Sun, 27 Sep 2026 20:00:00 GMT Claude Tag and Slackbot were both in Slack by late June, and usage of both was poor. The tools were fine. We hadn't moved our skills or settled whose access they used. Adoption Jason Lawrence https://agentfix.ai/lessons/claude-code-and-git/ https://agentfix.ai/lessons/claude-code-and-git/ Sun, 27 Sep 2026 20:00:00 GMT Our delivery team was using Claude Code on real work within weeks. The hard part was learning version control at the same time. Forty-odd repositories are still to bring into line. Build Jason Lawrence https://agentfix.ai/lessons/anatomy-of-a-skill/ https://agentfix.ai/lessons/anatomy-of-a-skill/ Sun, 27 Sep 2026 20:00:00 GMT A few lines at the top of a skill decide whether it fires, who can run it and where it works. Seven of the ten worth knowing work only in Claude Code. Skills Jason Lawrence https://agentfix.ai/lessons/what-is-an-agent/ https://agentfix.ai/lessons/what-is-an-agent/ Sun, 27 Sep 2026 20:00:00 GMT An agent is Claude with a goal, tools and permission to keep going without asking. Most businesses that ask for one need three skills and a policy. Build Jason Lawrence